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Returns & Exchanges

FREE RETURNS FOR ALL U.S. ORDERS + NO RESTOCKING FEES. YOU HAVE 21 DAYS FROM THE DATE OF FULFILLMENT TO RETURN ELIGIBLE ITEMS.

ALL FACE MAK'S ARE FINAL SALE


LABDIP’s Commitment

We stand behind our products! We always take care of our customers and dealing with all situations quickly and responsibly!  If you received a damaged or defective item, please email us at info@labdip.la

WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.

We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions regarding sizing or styling. Store Credit will never expire.

HOW DO I INITIATE A RETURN?

Please email INFO@LABDIP.LA to request for return approval. We will review all requests within 24 hours and email you further instructions on how to complete the return.  

HOW WILL I RECEIVE MY STORE CREDIT?

Expect an emailed E-Gift Card within 3 business days of the delivery of your Return at our warehouse. Store Credit is calculated automatically to reflect any discounts and taxes at time of purchase. Store Credit is not processed the day your item is delivered. It must be sorted, inspected, and processed. 

WHERE DO I SEND MY RETURN TO + WHAT DO I INCLUDE?

785 E 14th St., Los Angeles, CA 90021

The Packing Slip for your Return must be included along with the items you have been authorized to Return. Additional items that are not listed on the Return Packing Slip will not be eligible for a Return and will not be calculated in your Store Credit. 

ADDITIONAL RETURN DETAILS

  • We only offer STORE CREDIT for returns. We don't issue refunds back to your method of payment.
  • The amount of your Store Credit is only for the item(s) you purchased and does not include the shipping.
  • Merchandise must be returned within 21 days of the fulfillment date.
  • Merchandise must be unwashed, unworn and have all tags on.
  • Store credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you.
  • We do not offer exchanges, as our items sell out very quickly. When you receive your Store Credit via email you may purchase the item you would like online.
  • Please allow 3 business days for return processing.
  • Once your return is processed, we will email you an E-Gift Card with your store credit that you can use on the website.
  • Store Credit does not expire.
  • We do not cover Return Shipping for International purchases, APO Addresses and PO Box Addresses.

 

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